Tenko

Self-employed company Head office 1 village de la roulais 35300 Fougères;

Email address contact@tenko.fr;

Phone number: +33 9 72 12 29 79

RCS (or Trade Directory) no. 897 639 993 RCS Rennes;

Intra-community VAT no.; FR74897639993

The site is hosted by Shopify Inc., whose head office is located at 126 York St. Ottawa, ON K1N 5T5, in Canada.
Phone number: 1-888-746-7439

The person responsible for the publication (natural person) is Loisel Jules;

General conditions of sale of products sold on Tenko

Last updated on 03/14/2023

Article 1 - Purpose

These conditions govern sales by the company Tenko 1 village de la roulais, 35 300 Fougères of clothing, accessories, jewelry and other items related to the Japanese universe.

Article 2 - Price

The prices of our products are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs. In the event of an order to a country other than mainland France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of Tenko . They will be your responsibility and are your sole responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities. All orders, regardless of their origin, are payable in euros. Tenko reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the rate in effect at the time of validation of the order and subject to availability. The products remain the property of Tenko until full payment of the price. Please note: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.

Article 3 - Orders

You can order: On the Internet: https://www.tenko.fr The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order. Tenko reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Article 4 - Validation of your order

Any order placed on the website https://www.tenko.fr implies acceptance of these General Terms and Conditions. Any order confirmation implies your full acceptance of these general terms and conditions of sale, without exception or reservation. All data provided and the recorded confirmation will constitute proof of the transaction. You declare that you are fully aware of it. The order confirmation will constitute your signature and acceptance of the operations carried out. A summary of your order information and these General Terms and Conditions will be sent to you in PDF format via the email address confirming your order.

Article 5 - Payment

Validating your order implies for you the obligation to pay the indicated price. Payment for your purchases is made by credit card using the secure system Credit card, paypal. The card is only debited when the order is shipped. In the event of split deliveries, only the products shipped are debited.

Article 6 - Withdrawal

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to provide reasons or pay a penalty. Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, you are liable. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. Return costs are free. In the event of exercising the right of withdrawal, Tenko will reimburse the sums paid, within 14 days following notification of your request and via the same means of payment as that used when ordering. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to: The supply of services fully performed before the end of the withdrawal period and the performance of which has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal. The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period. The supply of goods made to the consumer's specifications or clearly personalized. The supply of goods likely to deteriorate or expire rapidly. The supply of goods that have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items; The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional. The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery. The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications. Transactions concluded at a public auction. The supply of digital content not provided on a physical medium, the execution of which has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal. Article 7- Availability Our products are offered as long as they are visible on the site https://www.tenko.fr and within the limit of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers. In the event of unavailability of a product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank debit will be made. In addition, the website https://www.tenko.fr is not intended to sell its products in large quantities. Consequently, Tenko reserves the right to refuse orders for identical items.

Article 8 - Delivery

The products are delivered to the delivery address indicated during the order process, within the time indicated on the order validation page. In the event of a delay in shipping, an email will be sent to you to inform you of any possible consequences on the delivery time indicated to you. In accordance with legal provisions, in the event of a delay in delivery, you have the option of canceling the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If you receive the product in the meantime, we will refund it and cover the shipping costs under the conditions of Article L 138-3 of the Consumer Code. In the event of deliveries by a carrier, Tenko cannot be held responsible for late delivery due exclusively to the customer's unavailability after several appointment proposals.

Article 9 - Warranty

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or refunded. All complaints, requests for exchange or refund must be made by Mail within 30 days of delivery. The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, etc.). The shipping costs will be refunded to you on the basis of the invoiced rate and the return costs will be refunded to you upon presentation of supporting documents. The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 - Liability

The products offered comply with current French legislation. Tenko cannot be held liable for any failure to comply with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order. Furthermore, Tenko cannot be held liable for damage resulting from improper use of the product purchased. Finally , Tenko cannot be held liable for any inconvenience or damage inherent in the use of the Internet, including a service outage, external intrusion or the presence of computer viruses.

Article 11 - Applicable law in the event of disputes

The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.

Article 12 - Intellectual property

All elements of the site https://www.tenko.fr are and remain the intellectual and exclusive property of the company Tenko . No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio. Any simple or hypertext link is strictly prohibited without the express written consent of the company Tenko . Article 13 - Personal data The company Tenko reserves the right to collect personal information and data concerning you. They are necessary for the management of your order, as well as for the improvement of the services and information that we send you. They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations. In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and data concerning you, directly on the website.

Article 14 - Archiving Proof

The company Tenko will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code. The company's computerized records Tenko will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.

Article 15 - Origin of Products

All products sold on the site https://www.tenko.fr come from China. We are committed to providing clear and transparent information on the origin of our products in order to guarantee the satisfaction of our customers.

These T&Cs were generated free of charge by the communications company Kinic