Shipping Policy

This policy applies to all orders placed on www.tenko.fr.
It is designed to clearly inform you about our shipping procedures. By placing an order on our website, you agree to these terms.

Processing and Delivery Times

Order cutoff time: 2:00 PM (French time zone)

  • Processing and shipping: 2 to 5 business days

  • Package transit: 6 to 15 business days depending on your location

👉 Estimated total time: 8 to 20 business days

These times are estimates and may vary during periods of high activity or in the event of unforeseen logistical issues.

A. Shipping Costs

  • Standard delivery: €3.90 — free for purchases of €49 or more

  • Secure delivery (loss, theft, breakage): €7.90 — €4.90 for purchases of €49 or more

These rates apply to all destinations. Shipping costs are displayed before payment confirmation.

B. Delivery Areas

We currently deliver worldwide, including:

  • Mainland France

  • French overseas territories

  • Europe

  • North America

  • South America

  • Africa

  • Asia

  • Oceania

Some destinations may be subject to additional delays or customs formalities depending on the delivery country.

Please contact us for any inquiries regarding delivery to your destination.

C. Carrier

Depending on your location, delivery is provided by La Poste or a local partner carrier.

D. Order Tracking

A tracking number is provided by email once your order has shipped.

Tracking generally becomes active within 2 to 5 business days after shipping.

E. Order Modification or Cancellation

Any modification or cancellation must be requested within 24 hours of placing the order.

Once the package has shipped, no modifications are possible.

F. Damaged Package or Delivery Issue

If your package arrives damaged or presents an issue, please contact our customer service department as soon as possible with supporting photos.

We will offer you a suitable solution (replacement or refund, depending on the case).

Product Origin

Some products are shipped from our logistics partners located in China, which may affect delivery times.

Contact

Customer service is available Monday to Friday from 10:00 AM to 12:00 PM and from 2:00 PM to 6:00 PM.

Phone: +33 9 72 12 29 79
Email: contact@tenko.fr

Address:

JL&F Group SASU
61 rue de Lyon
75012 Paris
France

RCS Paris: 941 136 186
Intra-Community VAT: FR82941136186