Terms and Conditions of Sale

Terms and Conditions of Sale
Last updated: February 09, 2026

Article 1 – Seller Identity & Scope

These General Terms and Conditions of Sale (“GTC”) apply to all orders placed on the website www.tenko.fr with:

JL&F Group SASU (Tenko)
61 rue de Lyon, 75012 Paris, France
RCS Paris 941 136 186
Intracommunity VAT: FR82941136186
Email: contact@tenko.fr — Phone: +33 9 72 12 29 79

Orders are reserved for individuals (consumers).
Professionals can contact us at contact@tenko.fr.

Article 2 – Products

Products sold on Tenko primarily belong to the following categories: Japanese-inspired clothing, accessories, jewelry, home decor, and products related to Japanese culture.

Products are described on each product page (characteristics, price, availability).
Photos and visuals are for illustrative purposes only (non-contractual).

Origin / "Japanese" style: some products are referred to as "Japanese-inspired" or "Japanese-style" due to their aesthetic. This does not mean they are manufactured in Japan. The products offered are imported from China.

Article 3 – Price

Prices are indicated in euros (€), including VAT.
Any delivery fees are displayed before the final order validation.

Tenko may change its prices at any time; the price charged is the one displayed at the time of order.

In case of a clear pricing error, Tenko reserves the right to cancel the order with a full refund.

Article 4 – Order

The customer selects their products, validates their cart, enters their information, and then proceeds to payment.

An order confirmation is sent by email.
Tenko may refuse or cancel an order in case of:

  • suspicion of fraud,

  • previous dispute,

  • non-payment,

  • unavailability,

  • obvious error.

Article 5 – Payment

Payment is due immediately.

Accepted payment methods (subject to availability at the time of order):

  • Credit card (Visa, Mastercard, American Express)

  • PayPal

  • Klarna

  • Apple Pay / Google Pay

Payments are secured via the Shopify payment platform. Tenko does not store any banking data.

Article 6 – Delivery

Delivery is made to the address indicated by the customer.

Estimated delivery times are displayed on the website and/or at the time of order.
As an indication, average observed times may vary depending on the destination.

The customer is responsible for the accuracy of the delivery information provided.
In case of delay or issue, the customer can contact customer service: contact@tenko.fr.

Customs (orders outside France)

For deliveries outside France, customs duties/local taxes may be requested by the destination country. These remain the responsibility of the customer.

Article 7 – Right of Withdrawal (14 days)

In accordance with the law, the customer has 14 days from receipt to withdraw, without justification.

  • Return costs are the responsibility of the customer (except for defective products / our error).

  • The product must be returned in its original condition, complete, and in suitable packaging.

To exercise the right of withdrawal, the customer contacts: contact@tenko.fr.

Article 8 – Returns & Refunds

After receipt and inspection of the return, the refund is made via the initial payment method, within a maximum of 14 days.

No refund can be made for products that are:

  • damaged by improper use,

  • incomplete,

  • clearly used beyond simple trying on (if applicable).

Article 9 – Defective / Damaged / Incorrect Product

If a product arrives defective, damaged, or non-compliant, the customer must contact customer service within 14 days of receipt, attaching photos if possible.

Tenko will propose an appropriate solution (replacement, refund, or other) at no additional cost when the problem is attributable to Tenko.

Article 10 – Personal Data

Personal data is used only for order processing and customer relations.

The customer can exercise their rights (access, rectification, deletion, opposition) by writing to: contact@tenko.fr.
More information: Privacy Policy.

Article 11 – Liability

Tenko cannot be held responsible for inappropriate use of products or indirect damages.
The website may be temporarily unavailable (maintenance, updates, technical incident).

Article 12 – Applicable Law & Disputes

The GTC are subject to French law.
In case of dispute, an amicable solution will be sought first. Failing that, French courts will have jurisdiction according to the applicable rules.

Contact

Customer service: Monday to Friday, 10/12h - 14/18h
Phone: +33 9 72 12 29 79
Email: contact@tenko.fr