Terms and Conditions of Sale

General Terms and Conditions of Sale
Last updated: February 9, 2026

Article 1 – Seller Identity & Scope

These General Terms and Conditions of Sale (“T&Cs”) apply to all orders placed on the website www.tenko.fr with:

JL&F Group SASU (Tenko)
61 rue de Lyon, 75012 Paris, France
RCS Paris 941 136 186
Intra-Community VAT: FR82941136186
Email: contact@tenko.fr — Phone: +33 9 72 12 29 79

Orders are reserved for individuals (consumers).
Professionals may contact us at contact@tenko.fr.

Article 2 – Products

The products sold on Tenko include, among others, the following categories: Japanese-inspired clothing, accessories, jewelry, home décor, and products related to Japanese culture.

Products are described on each product page (features, price, availability).
Photos and visuals are shown for illustrative purposes only (non-contractual).

Origin / “Japanese” style: some products are described as “Japanese-inspired” or “Japanese-style” due to their aesthetic. This does not mean they are made in Japan. The products offered are imported from China.

Article 3 – Prices

Prices are stated in euros (€), inclusive of VAT.
Shipping costs are displayed before the final confirmation of the order.

Tenko may change its prices at any time; the price charged is the one displayed at the time of the order.

In the event of an obvious pricing error, Tenko reserves the right to cancel the order with a full refund.

Article 4 – Order

The customer selects their products, confirms their cart, enters their information, and then proceeds to payment.

An order confirmation is sent by email.
Tenko may refuse or cancel an order in the event of:

  • suspicion of fraud,

  • previous dispute,

  • non-payment,

  • unavailability,

  • obvious error.

Article 5 – Payment

Payment is due immediately.

Accepted payment methods (subject to availability at the time of the order):

  • Bank card (Visa, Mastercard, American Express)

  • PayPal

  • Klarna

  • Apple Pay / Google Pay

Payments are secured via the Shopify payment platform. Tenko does not store any banking data.

Article 6 – Delivery

Delivery is made to the address provided by the customer.

Estimated delivery times are displayed on the website and/or at the time of the order.
For reference, average observed delivery times may vary depending on the destination.

The customer is responsible for the accuracy of the delivery information provided.
In the event of a delay or problem, the customer may contact customer service: contact@tenko.fr.

Customs (orders outside France)

For deliveries outside France, customs duties/local taxes may be required by the destination country. These remain the responsibility of the customer.

Article 7 – Right of Withdrawal (14 Days)

In accordance with the law, the customer has 14 days from receipt to withdraw without justification.

  • Return shipping costs are borne by the customer (except for defective products / errors on our part).

  • The product must be returned in its original condition, complete, and in appropriate packaging.

To exercise the right of withdrawal, the customer contacts: contact@tenko.fr.

Article 8 – Returns & Refunds

After receipt and inspection of the return, the refund is issued via the original payment method, within a maximum of 14 days.

No refund can be issued for products that are:

  • damaged by improper use,

  • incomplete,

  • manifestly used beyond simple trying on (if applicable).

Article 9 – Defective / Damaged Product / Error

If a product arrives defective, damaged, or non-compliant, the customer must contact customer service within 14 days of receipt, attaching photos if possible.

Tenko will offer a suitable solution (replacement, refund, or other) at no additional cost when the problem is attributable to Tenko.

Article 10 – Personal Data

Personal data is used solely for order processing and customer relations.

The customer may exercise their rights (access, rectification, deletion, opposition) by writing to: contact@tenko.fr.
More information: Privacy Policy.

Article 11 – Liability

Tenko cannot be held responsible for improper use of the products or indirect damages.
The website may be temporarily unavailable (maintenance, updates, technical incident).

Article 12 – Applicable Law & Disputes

The T&Cs are subject to French law.
In the event of a dispute, an amicable solution will be sought first. Failing that, French courts will have jurisdiction according to the applicable rules.

Contact

Customer service: Monday to Friday, 10/12h - 14/18h
Phone: +33 9 72 12 29 79
Email: contact@tenko.fr