FAQ
🛍️ Orders
Q: How can I track my order?
Once your order is confirmed, you will receive an email containing a tracking link as soon as your package is shipped. Don't forget to check your spam folder.
Q: Can I change or cancel my order?
We prepare your orders quickly. If you wish to make a change, contact us as soon as possible at contact@tenko.fr.
🚚 Shipping
Q: Which countries do you ship to?
We offer international shipping worldwide. No matter where you are located, you can order from Tenko.fr and receive your package at home.
Q: What are the delivery times?
Delivery times vary depending on the destination. As a guide:
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Europe: generally between 7 to 15 business days
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Rest of the world: 8 to 20 business days, depending on local carriers and customs.
Q: How much does shipping cost?
Standard shipping is €3.90 and free for purchases of €49 or more. You can also choose secure shipping (loss, theft, breakage): €7.90, or €4.90 for purchases of €49 or more.
Q: Will I receive a tracking link?
Yes. As soon as your package is shipped, a tracking link will be sent by email. You can track its progress at any time.
Q: What should I do if I haven't heard anything about my package?
If you haven't received a confirmation or shipping email within 5 days of placing your order, remember to check your spam folder. Otherwise, contact us at contact@tenko.fr
💳 Payment & VAT
Q: Are prices displayed including VAT?
Yes, the prices displayed on the website include VAT for French individual customers.
Q: I am a B2B customer based in Belgium, how is VAT handled?
In the case of an intra-community (EU) B2B order, VAT is self-assessed. The invoice includes this statement:
"VAT self-assessed in accordance with Article 283-2 of the General Tax Code"
👔 Usage Tips – Clothing
Q: How do I choose the right size?
Each garment has a size guide in the product description. As these are Asian sizes, the size indicated on the label may be 1 to 2 sizes larger than the one you ordered: this is normal.
Q: How do I match the pieces?
For a complete look, you can pair:
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Top: Kimono, Japanese shirt, kimono jacket, t-shirt, sukajan
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Bottom: Traditional pants, skirts, jinbei
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Accessories: Tabi socks, obi belts
These combinations allow you to create a harmonious outfit that is both authentic and trendy.
🏠 Usage Tips – Decor
Our decor products fit perfectly into a zen or Japanese interior:
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Tatami mats, futons & cushions to create a relaxing atmosphere.
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Lamps, lanterns and curtains for soft lighting.
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Posters & paintings to decorate the walls without overdoing it.
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Fountains and incense to enhance a soothing atmosphere.
Tip: adopt a minimalist decor, without too many objects, to stay true to the Japanese spirit.
🎎 Usage Tips – Accessories
Ideal for gifting or completing a Japanese look:
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Getas and masks: perfect for festivals or photo shoots.
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Fans and umbrellas: practical and stylish.
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Furoshikis: traditional fabrics used for gift wrapping, but also as bags.
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Dolls, keychains and stickers: perfect for decorating or gifting.
🍽️ Usage Tips – Tableware
Each piece reflects the Japanese art of living:
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Knives & whetstones: artisanal quality, for cooking enthusiasts.
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Boxes, bowls, plates: for a careful presentation of your dishes.
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Mugs, glasses & cups: for tea, sake or everyday drinks.
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Woks and wooden cutlery: for everyday use or ceremonies.
🧾 Invoicing
Q: When will I receive my invoice?
It is sent by email shortly after your order. In case of specific needs (VAT, B2B), contact us to receive a tailored version.
Q: Should I send the invoice to my accountant?
Yes, especially for B2B orders with intra-community VAT. The invoice is available excluding VAT for professional customers in Europe.
📩 Customer Service & Contact
Q: How can I contact you?
For any request, you can write to us at contact@tenko.fr.
An assistant will sort the requests and respond to you as soon as possible.
Q: I have a B2B request, what should I do?
Mention "B2B" in the subject of your message for priority processing.