Japanese Tatami Mats

This policy applies to all orders placed on www.tenko.fr.
It is designed to clearly inform you about our shipping procedures. By placing an order on our website, you agree to these terms.

Processing and Delivery Times

Order cutoff time: 2:00 PM (French time zone)

• Processing and shipping: 2 to 5 business days

• Package transit: 6 to 15 business days depending on your location

👉 Estimated total time: 8 to 20 business days

These times are estimates and may vary during periods of high activity or in the event of unforeseen logistical issues.

A. Shipping Costs

• Standard delivery: €3.90 — free for purchases of €49 or more

• Secure delivery (loss, theft, breakage): €7.90 — €4.90 for purchases of €49 or more

These rates apply to all destinations. Shipping costs are displayed before payment confirmation.

B. Delivery Areas

We currently deliver worldwide, including:

• Mainland France

• French overseas territories

• Europe

• North America

• South America

• Africa

• Asia

• Oceania

Some destinations may be subject to additional delays or customs formalities depending on the delivery country.

Please contact us for any inquiries regarding delivery to your destination.

C. Carrier

Depending on your location, delivery is provided by La Poste or a local partner carrier.

D. Order Tracking

A tracking number is provided by email once your order has shipped.

Tracking generally becomes active within 2 to 5 business days after shipping.

E. Order Modification or Cancellation

Any modification or cancellation must be requested within 24 hours of placing the order.

Once the package has shipped, no modifications are possible.

F. Damaged Package or Delivery Issue

If your package arrives damaged or presents an issue, please contact our customer service department as soon as possible with supporting photos.

We will offer you a suitable solution (replacement or refund, depending on the case).

Product Origin

Some products are shipped from our logistics partners located in China, which may affect delivery times.

Contact

Customer service is available Monday to Friday from 10:00 AM to 12:00 PM and from 2:00 PM to 6:00 PM.

Phone: +33 9 72 12 29 79
Email: contact@tenko.fr

Address:

JL&F Group SASU
61 rue de Lyon
75012 Paris
France

RCS Paris: 941 136 186
Intra-Community VAT: FR82941136186

What is Tenko?

Tenko is a French boutique specializing in all things Japanese, founded in Brittany and now based in Paris. You will find Japanese clothing (kimonos, kimono jackets, haoris, sukujans, jinbei), Japanese decor (lanterns, posters, noren, maneki-neko), Japanese tableware, and Japanese jewelry. Our small team selects each product for both enthusiasts and the curious.

What is the difference between a kimono, a yukata, and a kimono jacket?

The kimono is the traditional Japanese garment, long and worn with an obi belt. The yukata is its lightweight cotton version, worn in summer and at festivals. The kimono jacket (or haori) is a short, modern version that is easy to wear every day with jeans or a dress. To learn more: what is the difference between a kimono and a yukata?

How do I choose the right size?

The size guides on our product pages are already converted into European sizes: simply choose your usual size using the chart. Since our clothing is made in Asian sizes, the label on the garment you receive will show an Asian size, which is often 1 to 2 sizes larger: this is normal, and the garment will correspond to the European size you ordered. See our size guide.

What are the delivery times?

Your order is prepared within 2 to 5 business days and then shipped within 6 to 15 business days depending on your location, making it 8 to 20 business days in total. Some items are shipped from our logistics partners in Asia, which explains these timeframes. You can find all the details on our delivery page.

How much does delivery cost?

Standard delivery costs €3.90 and is free for purchases of €49 or more. Insured delivery (loss, theft, damage) costs €7.90, or €4.90 for purchases of €49 or more.

Do you deliver outside of France?

Yes, we deliver to mainland France, the French overseas departments and territories, Europe, and worldwide. Depending on the delivery country, customs formalities may apply.

How can I track my order?

A tracking number is sent to you by email as soon as your package has been shipped. It becomes active within 2 to 5 business days. Remember to check your spam folder. You can also track your order here.

Can I return an item?

Yes, you have 14 days after receipt to request a return by first writing to us at contact@tenko.fr. The item must be unused and in its original condition. Return shipping costs are your responsibility unless the product is defective or the error was ours. The refund is issued within 14 business days after receipt of the package. See our returns & exchanges page.

What Japanese gift idea should I choose?

For a Japanese gift that will be appreciated: a furoshiki, a lucky maneki-neko, a bento box, a teapot, a set of chopsticks, a piece of jewelry, or a kimono jacket. Our Japanese accessories and decor are suitable for all budgets.

How can I contact Tenko?

By email at contact@tenko.fr or by phone at 09 72 12 29 79, Monday to Friday. Louise, our customer service manager, will personally respond to you.

At Tenko, we carefully select items inspired by Japanese aesthetics. Our catalog offers a wide choice of clothing, accessories, decorative objects, and tableware, designed to bring a touch of Japan to your daily life.

Each piece is chosen for its originality, quality, and evocative character. Whether you are passionate about Japanese culture or simply curious, you are sure to find something that speaks to you.

All our products are carefully packaged, whether for yourself or as a gift. Tenko is also an excellent place to find original gifts.

We invite you to discover our special selection here:
🎁 Our gift ideas.

And for even more authentic packaging, opt for our Japanese furoshiki — elegant and reusable traditional fabrics, perfect for your gifts.

Are you a company, an association, a works council, or a school? Tenko offers tailored solutions for your events, corporate gifts, or group purchases.

We also offer **customization of certain products** (logo, message, packaging, etc.) for your special projects.

Do not hesitate to contact us for a quote or a custom request.

Tenko is a French boutique founded between Rennes and Saint-Malo, with its headquarters in Paris. Our mission: to introduce the Japanese universe to as many people as possible, through an original selection of lifestyle, home decor, textile, and accessories products.

Behind Tenko, a small, passionate team supports you daily. Louise, our customer service manager, answers your questions with care and kindness.

We are committed to offering you a seamless experience, unique products, and human-centric service.