Terms of Use and Privacy Policy

We are committed to protecting your personal data by ensuring the secure use of our website and services. Your information will only be used for order management, customer relations, and marketing activities, with your consent.

To honor your trust, JL&F Group SASU prioritizes the respect of your personal data and the confidentiality of our customers (hereinafter "Your Data").

For complete transparency, and to guarantee your secure use of our website www.tenko.fr in all its available versions (hereinafter the "Tenko Site"), we provide information on how we process your data, so that our services are always in line with respecting your rights. In this way, we ensure the security, confidentiality, and non-alteration of your privacy and data across all our platforms.

Our policy guarantees that all necessary precautions are taken to protect all your data against disclosure, loss, or alteration. This data will only be kept for the time necessary for the defined management and processing.

To these ends, we strive to take all necessary measures to comply with applicable data protection law.

Thus, JL&F Group SASU is committed, through this personal data protection policy, to respecting the essential principles of the General Data Protection Regulation (GDPR) and French law regarding personal data protection.

1. Who are you?

When we refer to "you" in this policy, it is because it directly concerns you as a:

  • Tenko customer if you have placed an order on the Tenko Site

  • Tenko user if you have created a customer account without placing an order

  • Visitor to the Tenko Site without a customer account or order

2. Who are we?

JL&F Group SASU, a simplified joint-stock company with a single shareholder and a capital of €1,000
Registered office: 61 rue de Lyon, 75012 Paris, France

RCS: 941 136 186 R.C.S. Paris
Intracommunity VAT number: FR82941136186

JL&F Group SASU publishes the Tenko Site and, as such, implements various processing of your Data as a data controller.

3. For what purposes do we process your data?

3.1. When do we collect your personal data?

We collect your personal data in particular in the following cases: visit to the Tenko Site, account creation, order placement, newsletter subscription (if applicable), or contact with customer service.

This information is collected solely to ensure the proper execution of our services and to improve your experience.

Your personal data helps us to streamline your navigation on the Tenko Site and to offer you a more personalized experience. This allows us to process your orders optimally, issue necessary refunds, and manage your requests.

3.2. Your navigation on the Tenko Site

To enable you to navigate the Tenko Site optimally, we may process certain data based on your consent (especially via cookies), or on our legitimate interest when it comes to ensuring the proper functioning and security of the site.

3.3. Processing your orders

To process your orders, we use your data. This use is notably for managing customer relations, our after-sales service, communications related to orders, as well as delivery and transportation management.

The execution of the contract between the two parties (you and us) is the main legal basis for processing.

3.4. Communications and marketing

When you have consented, we may send you information, news, or offers. You can unsubscribe at any time via the unsubscribe link in our emails or by contacting us.

3.5. Fraud prevention

To combat fraud and ensure payment security, we may use certain data. The performance of the contract and/or the legitimate interest of JL&F Group SASU are the legal bases for this processing.

4. Where does your data go?

Your data is transmitted to Tenko's internal services. It is not sent to third parties, except in the following situations:

To process your orders, your personal data may be transmitted to several specialized service providers, particularly for:

  • payment,

  • customer relations,

  • delivery / logistics,

  • website hosting and maintenance.

Your data is never sold.

5. Data retention

We retain your personal data only for the duration necessary for the execution of our services:

  • 5 years for order information (legal / accounting obligations)

  • 3 years for prospect data from the last contact

After this period, they will be deleted or archived in accordance with current regulations.

Regarding bank data: these are processed by secure payment providers. Tenko does not store your bank data.

6. Exercising your rights

6.1. Right of access, modification, and rectification

You have the right to request access, modification, and rectification of your Data.

6.2. Right to restriction of processing

You have the right to request the restriction of processing of your Data in cases provided for by regulations.

6.3. Right to erasure

You have the right to request the erasure of your Data, subject to our legal, accounting, and tax obligations.

6.4. Right to object

You have the right to object to processing used for commercial prospecting purposes.

6.5. Post-mortem directives

You have the right to provide instructions regarding the retention, erasure, and communication of your personal data after your death.

6.6. Right to data portability

You have the right to request the portability of your data.

6.7. Withdrawal of consent

You have the right to withdraw your consent at any time when processing is based on consent.

6.8. Complaint to the CNIL

You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL).

To exercise your rights, please send your request by email to contact@tenko.fr and/or by postal mail to:
JL&F Group SASU, 61 rue de Lyon, 75012 Paris, France.

Within a maximum period of one (1) month after the date of receipt of the request, we will send you a response.

7. Cookies

7.1. What is a cookie?

When you browse a website like the Tenko Site, it may, depending on your choice, place a text file called a cookie on your device. This cookie allows the site, during its validity period, to identify your device during your subsequent visits.

7.2. What are cookies used for on www.tenko.fr?

Cookies can be used to:

  • ensure the proper functioning of the site (essential cookies)

  • measure audience and improve experience (analytical cookies)

  • offer tailored content and advertisements (advertising cookies, if activated)

7.3. Cookie management

Your browser contains many options that you can adjust according to your preferences to accept or refuse cookies.

8. Transfers outside the European Union

Most of the time, your data is stored within the European Union.

However, when some service providers are located in countries outside the European Union, we take the necessary steps to ensure that this data sharing is carried out in compliance with regulations and that the protection of your privacy and fundamental rights is guaranteed (in particular via recognized mechanisms such as standard contractual clauses).

9. Security measures

Through the technical and organizational measures we take, we guarantee a level of security in line with the risks to the rights and freedoms of individuals.

10. Policy update

Our personal data policy may be updated at any time to always be in line with the applicable regulations for the protection of your data.

CONTACT

Monday to Friday from 9 am to 6 pm (Paris time)
📞 +33 9 72 12 29 79
📧 contact@tenko.fr
📍 61 rue de Lyon, 75012 Paris, France
JL&F Group SASU
RCS Paris: 941 136 186
Intracommunity VAT: FR82941136186