Returns & Exchanges

For returns:

All purchased items may be returned, and their refund will be subject to the discretion and approval of management, given the following conditions:

• Return requests are accepted only within the first 14 days following delivery.
• All items must be returned in their original condition, and must also be delivered with all their parts and labels.
• Damaged / defective / incorrect products may be exchanged.
• You can cancel your orders before they are shipped. Management reserves the right to refuse any cancellation made more than 12 hours after the initial purchase, and / or after the items have been shipped.
• Return shipping costs are the responsibility of the buyer
• In the event of withdrawal, standard shipping costs are refunded. The surcharge paid for secure delivery is not refunded.
• Management reserves the right to refuse any return / refund, and each case is subject to the sole decision of the company.
• The company will not be responsible for any errors in the shipping addresses provided by the customer and will be subject to the return of the product before receiving a refund.
• Products already used, underwear, or personalized items cannot be accepted

Any change of address is subject to management approval, and shipped / completed orders cannot be modified under any circumstances.

If all these conditions have been met, you will simply need to contact us so that we can process your request as quickly as possible.

For refunds

Once you have returned the product to us, we will issue the refund once your package has been received.

Refunds may take up to 14 business days, depending on the payment system you selected at the time of purchase.